2020 CRUISE STATEMENT

Greetings from the team at Choose Your Cruise,

 

We would like to thank you for your patience over the past few months during these difficult and unprecedented times for us in the travel industry and around the world. 

 

In response to continuing travel restrictions due to the impact of COVID-19, it has become necessary to look at other options for Cruisin’ Country, Rock the Boat and Bravo 2020. We have been working hard behind the scenes to make changes which ensure our guests will have the best experience on board, but also at a time and place they are able to travel with their health and safety at a top priority. Due to this, Choose Your Cruise have made the decision to postpone the 2020 music cruises and move them to 2021 and 2022.

 

We are excited to announce that for 2021, Choose Your Cruise have chartered Ovation of the Seas departing Sydney on 23-30 November 2021 presenting the world’s biggest music cruise! Both Cruisin’ Country & Rock the Boat will operate as two separate festivals running simultaneously on the one ship for 7 spectacular nights for a “Super Cruise”, the very first of its kind!  

 

Full line-up and artist information - Click Here

 

Bravo 2020

We strive to provide our Bravo passengers with the best cruise experience possible where safety and quality of entertainment on board are at the forefront of our decision making. Taking this into consideration, we have made the difficult decision to postpone Bravo until 2022. 

 

Please note, further information regarding itinerary and line-up will be announced at a later date and booked guests will be contacted directly by their travel agent regarding their current bookings and refunds/transfers shortly. We look forward to welcoming our Bravo family back in 2022 and are working towards having the same artists on board and are currently discussing artist availability.

 

All currently booked passengers for Bravo 2020 will have the option of a cruise credit towards 2021’s Super Cruise, a further credit up to 2022 if you cannot travel on the new proposed dates or a full refund. Your travel agent will be in contact with you shortly regarding your preferences.

 

Guests have until August 30th, 2020 to advise that they wish to receive a refund, or their paid amount is automatically moved to a Future Cruise Credit (FCC). Bookings that choose to transfer will be allocated the same or similar category & stateroom location where possible on Super Cruise 2021.

 

If you decide to transfer to Super Cruise 2021, You will have a choice of selecting either ‘Cruisin’ Country Experience’ or ‘Rock the Boat Experience’ onboard for which headliner shows you would like to attend in 2021. Please note, you are not able to see both headlining shows but can see bands of both genres at other public venues around the ship, so you can enjoy twice the entertainment!

 

Please find below our Frequently Asked Questions regarding transfers/refunds. Please read these carefully, and if you have any questions that are not on this list below please communicate with your travel agent as your first line of contact, or alternatively Choose Your Cruise via
enquiries@chooseyourcruise.com.au

Thank you for your continued support and we look forward to cruising with you again in 2022 once it is appropriate and safe to do so.

Bravo 2020/2022 Frequently Asked Questions

Cancellations/Transfers

 

I do not wish to travel on the Super Cruise in 2021, can I get a refund?
You can request a refund of your money paid. Refund applications close on
30 August 2020 and will take approx. 45 days to process from the 30th of August 2020. Please note your travel consultant may charge a service fee from the amount you have paid. Please check with your travel consultant for details. 

I do not wish to travel in 2021, can I get a future credit? When will my future credit be valid until?
You can have the money paid held in credit to use on a Choose Your Cruise music cruise which will need to be redeemed by
1 August 2022 for sailings by 31 December 2022. Your pricing will not be protected from your 2020 booking and you will pay the applicable cruise fare available at the time of re-booking. 
This is a great option if you are wanting to cruise with us again in 2022 for Bravo. It can also be used towards a Cruisin’ Country or Rock the Boat Cruise in 2022 if you would like to change genres.

How do I advise my preference for Transfer, obtain a Future Credit or apply for a refund?
1 guest in each stateroom will need to complete an online form to advise their preference by the
30th of August 2020. If no request is received by the 30th of August 2020, you will automatically receive a Future Cruise Credit which can be used on any Choose Your Cruise Music Cruise until 31 December 2022. If you have not received your preference link, please contact your travel agent directly.

How will bookings be transferred from 2020 to 2021?
Once your preference to transfer is submitted online, a new booking will be made by the Cruiseco reservations team and, your funds paid transferred over to the new booking and a new confirmation will be sent to your travel consultant. 

Will the process be automatic, or will each guest need to be contacted/updated manually?
A representative from each cabin will need to complete the preference form online or have their travel consultant complete on their behalf. The online form only needs to be completed by 1 guest for their whole stateroom. 

What if I want to travel, but my cabin mate does not wish to any longer?
All guests need to pick the same preference however Choose Your Cruise is waiving the $250 complete name change fee for bookings transferring over from 2020 to 2021 or taking the Future Cruise Credit, so you can find someone to take that person’s place at no additional charge. This waiver is valid up until
31 December 2020. After this date, name change & cancellation fees will apply.
 

Can I transfer my cruise fare to a family member or friend for no extra cost as I do not want to travel in 2021 or 2022?
Yes. As mentioned above, Choose Your Cruise is waiving the $250 complete name change fee for bookings transferring over from 2020 to Super Cruise 2021 or taking the Future Cruise Credit. This waiver is valid up until
31 December 2020. After this date, name change & cancellation fees will apply.

 

When do I need to decide if I want to cancel by?
Preferences will close on the
30th of August 2020. If no preference is received, you will automatically receive a Future Cruise Credit which will need to be redeemed by 1 August 2022 for sailing by 31 December 2022 on any Choose Your Cruise music cruise.

I have a medical condition that classifies me as high risk, should I cancel?
If you have a medical condition that is classified as high risk, the decision is ultimately yours if you wish to travel or not. A refund is available until
30 August 2020 should you wish to obtain a refund now and make your decision in due course once more information is available.

Royal Caribbean are currently laser-focused on additional safety enhancements for their return to service. To develop their future boarding screening process and updated health protocols, we are collaborating with government health authorities, the Cruise Lines International Association, and their own team of medical experts. These are not yet finalised, but when they are, we will publish them online and notify all guests and travel advisers proactively.

We know that our 70+ guests and those with chronic conditions are especially eager to understand what cruising will look like in the future. While subject to change, via the Cruise Lines International Association, we have confirmed that the previous restrictions were lifted in early April after cruise lines suspended service. Please know that every decision we make, and all the fine-tuning we do, has your well-being in mind.

I chose to transfer my booking but now I want to cancel. Can I still get a refund?
Yes, you can change your transfer request to a refund request up until
30 August 2020.

What are the new cancellation terms & conditions for 2021?
If you have transferred your booking from Bravo 2020, Cruisin’ Country 2020 or Rock the Boat 2020 or used a Choose Your Cruise Future Cruise Credit to pay for your cruise, those funds remain non-refundable at all times. The below cancellation fees will be deducted from your transferred funds or Future Cruise Credit if your 2021 booking is cancelled and the remainder held as a Future Cruise Credit to be redeemed
31st August 2022 for a Choose Your Cruise Music Cruise departing by 31 December 2022.

Please see below for the full schedule of cancellation fees. 

 

Please note your travel consultant may have a service fee charged on cancelled bookings on top of the above-mentioned cancellation fees. Please contact your travel consultant for specific details on this. 

Royal Caribbean Health and Safety Policies to consider

Please note that the below health & safety update is from Royal Caribbean’s website & correct as of the 30th of July 2020. As further updates happen, we will inform our guests accordingly. 

What is the latest update on COVID-19 Health Protocols?

Royal Caribbean are currently laser-focused on additional safety enhancements for their return to service. To develop our future boarding screening process and updated health protocols, Royal Caribbean is collaborating with government health authorities, the Cruise Lines International Association, and their own team of medical experts. These are not yet finalised, but when they are, Royal Caribbean will publish them online and notify all guests and travel advisers proactively.

Royal Caribbean knows that their guests who are 70+ years old and those with chronic conditions are especially eager to understand what cruising will look like in the future. Please know that every decision Royal Caribbean makes, and all the fine-tuning they are doing, has their guests' well-being in mind. 

Royal Caribbean has developed a comprehensive plan to respond to COVID-19 situations, just in case.  Preparedness is key!

If someone should fall ill or display symptoms while sailing, Royal Caribbean have rigorous protocols in place, including intensified cleaning, air filtration and sanitising procedures and medical isolation.

Each ship has had its inventory reviewed and are all well-equipped with supplies and personal protective equipment, such as masks and medicine.
 

What measures are being taken to keep all passengers & crew healthy?
Everything Royal Caribbean do, onboard and on land, is about safeguarding our guests and crew. Our ships provide a worry-free holiday! Here are some steps we are taking to ensure that we keep you healthy.

  1. REDUCED TRAVEL TO IMPACTED COUNTRIES: Along with a team of medical experts and guidance from health organisations, we are monitoring the situation and either cancelling or modifying itineraries to impacted areas.
     

  2. ENHANCED BOARDING SCREENING: At the pier, all guests participate in mandatory screenings that include exclusion due to travel based on temporary restrictions and even a thermal scan to check everyone's temperature. Some guests may be subject to a secondary review. Dependent of screening results, some guests may be denied boarding to ensure that we keep our ships healthy and safe.
     

  3. HEIGHTENED SANITATION AT CRUISE TERMINALS Before and after all sailings, the cruise terminal is thoroughly sanitised. And, boarding, each ship undergoes deep sanitation using industry-standard cleaners proven to combat bacteria and viruses.
     

  4. ADDITIONAL SANITATION SAFEGUARDS ONBOARD OUR SHIPS With the guidance of the World Health Organisation and US Centres for Disease Control, all ships across the entire Royal Caribbean International fleet have elevated sanitation procedures. Key areas, which include our public venues and toilets, are sanitised approximately every 30 minutes.
     

  5. HAND SANITISERS EVERYWHERE: One of the best ways to stay healthy is to keep your hands clean. So, we have increased the availability of hand sanitiser stations and continue to enforce hand cleansing at all food venues onboard. Hand sanitisers are effective against a broad number of pathogens, including COVID-19.
     

  6. ENHANCED MEDICAL PROTOCOLS: We have rigorous medical protocols in place to help those who aren’t feeling well, like complimentary medical consultations for guests with fever or flu-like symptoms, medical isolation when warranted, and intensified ship cleaning, air filtration and sanitation procedures.
     

  7. STATEROOM CLEANLINESS: Guest staterooms are thoroughly cleaned twice a day. During instances that guests display flu-like symptoms, their stateroom will receive an additional deep-cleaning.
     

  8. DAILY HEALTH UPDATE ANNOUNCEMENTS: During each sailing, the Captain makes two announcements each day to remind guests to wash their hands often, use recommended coughing etiquette and to report any high fever or flu-like illness symptoms immediately.


 

What can I do to help keep fellow passengers & crew healthy? 
After toilet visits and before meals and snacks (it is a cruise, there is lots of that), make sure to wash your hands thoroughly with soap and water for at least 20 seconds.

If you happen to sneeze or cough, cover your nose and mouth with tissue (or your upper sleeve) – never your hands or without covering your nose and mouth. It is a polite thing to do.

Use hand sanitiser often. Rub the gel thoroughly and in between your fingers, until your hands are dry.

Our crew members are required to report illness immediately, and our guests are encouraged to do the same! If at any time you experience flu-like symptoms, such as chills, cough, runny nose, fever, congestion, or a sore throat – visit our Medical Facility immediately for a complimentary check-up. Our doctors and nurses are always ready to assist with careful evaluation and treatment. They also do house calls and can evaluate you in your stateroom.


Where do I go if I have a complaint on board regarding people’s hygiene and social distancing?
Regardless of if you are travelling with us on Super Cruise 2021 or Bravo 2022, Please contact Royal Caribbean’s Guest Services Team when on board with any concerns.

PLEASE COMMUNICATE WITH YOUR TRAVEL AGENT AS YOUR FIRST LINE OF CONTACT.

ALTERNATELY, CONTACT

 

​Email: enquiries@chooseyourcruise.com.au